Return Policy

RETURN POLICY

At THEHOUSEOFBRASS, we take pride in the quality of our craftsmanship and your satisfaction is our priority. If something isn’t right, we’re here to help.

Return Window

You have 14 days from the date your order is delivered to request a return.
After this period, we unfortunately cannot offer a refund or exchange.

Return Eligibility

To qualify for a return:

  • The item must be in its original condition and packaging

  • Must be unused and undamaged

  • Proof of purchase (email receipt or order number) is required

Refunds

Once we receive and inspect your return, we’ll notify you by email.
If approved, your refund will be processed back to your original payment method.

Please allow some time for the refund to reflect in your account, depending on your payment provider.

Exchanges

We only offer exchanges for damaged or defective items within the 14-day return window.
To request an exchange, email us at: info@thehouseofbrass.com


Return Shipping

  • Return shipping costs are the responsibility of the customer

  • Original shipping charges are non-refundable

  • We recommend using a trackable shipping method as we cannot guarantee receipt of the returned item

 

For return requests or questions, contact us at:
 info@thehouseofbrass.com

We’re here to make your experience seamless and stress-free.