Shipping Policy

Shipping Policy

Thank you for choosing THEHOUSEOFBRASS. We’re delighted to have you as part of our community. Below are the details of our shipping process to keep you informed every step of the way.

Order Processing Time

All orders are carefully processed within 1-2 business days.
Please note: Orders are not shipped or delivered on weekends or public holidays.
During peak periods, production or customization may take up to 2-3 weeks before dispatch.
If any unexpected delay occurs, we’ll reach out to you directly via email or phone.

Estimated Delivery Times

  • USA: 3–5 business days

  • UK & Europe: 3–7 business days

  • Rest of the World: 10–14 business days

Please understand that international deliveries may be subject to customs delays beyond our control.

Shipping Method & Tracking

We offer FREE WORLDWIDE SHIPPING via DHL EXPRESS.
Once your order is on its way, you’ll receive an email with your tracking number — usually activated within 24 hours.

Delivery Delays

While we do everything possible to ensure on-time delivery, delays can sometimes occur due to external factors such as customs clearance or logistical issues.

If you have any questions or concerns regarding your shipment, don’t hesitate to contact our support team — we’re always happy to help.